The Aura Donation Process

So my wife purchased an item from Aura Collective a couple of weeks ago without telling me. (She was "testing" the company, I gather). As part of the purchase process, she donated 15% of the purchase price to her registered charity of choice - the Pictou County Children's Aid Society, a community organization in Nova Scotia close to her heart.

Of course, I found out about the purchase soon after because, well, that's my job. We discussed the purchase briefly but not in detail.

Anyway, she was surprised to receive an email a couple of weeks later from CanadaHelps confirming that the donation had been made by Aura Collective on her behalf to the Pictou County Children's Aid Society.

(FYI, Aura Collective uses CanadaHelps to administer all our donations. CanadaHelps is a public charitable foundation and is Canada's only donation portal that provides access to all of Canada's 80,000 charities, from national organizations like national cancer charities to smaller groups like local animal shelters and soup kitchens.)

The email from CanadaHelps came as a pleasant surprise to my wife but she wondered why it took so long to receive confirmation of the donation. Good question.

We sell original art and fine craft with free shipping and a 14-day free return policy. If you're not happy, you can return the item within 14 days and Aura Collective pays the freight and credits your account. No questions asked. We want to eliminate any concerns or risks when purchasing from Aura Collective.

But we can't make the donation to the customer's charity of choice until the product return period expires - a minimum of 14 days from the date of shipping. We then make the donation.

My wife loves the Kim Price bracelet she received, but she thinks we should better communicate the purchase process to our customers. Point taken.

Kimberley Price - New Additions at Aura

We have just released some new bracelets and earrings from Kimberley Price, one of Canada's foremost bead specialists. Kimberley uses old Middle Eastern and African trade beads in her captivating pieces.

The new additions to her collection include earrings and bracelets designed specifically to compliment her stunning range of necklaces and chokers.

An example of one of the new bracelets is pictured at left. More of her work can be found here:

http://www.auracollective.com/collection/1

Beautiful work.